Vulnerability Disclosure Policy

effective sep 27, 2021 we take the security of our products and our services seriously the disclosure of security vulnerabilities helps us ensure the security and privacy of our users the content below is aimed at security researchers who are cybersecurity professionals, or who are existing customers, or other persons who have permission from us to search for vulnerabilities within our online services research guidelines make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing perform research only within the scope set out below use the identified communication channels to report vulnerability information to us; and keep information about any vulnerabilities you’ve discovered confidential between yourself and xecta digital labs ltd until we’ve had 90 days to resolve the issue if you follow these guidelines when reporting an issue to us, we commit to not pursue or support any legal action related to your research work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission) recognize your contribution if you are the first to report the issue and we make a code or configuration change based on the issue we will recognize your contribution in our release notes in scope https //www xecta com https //www xecta com – our public website https //api onxecta com our product data api https //\[customer] app onxecta com our product portal out of scope external identity providers content delivered through a content delivery network (cdn) in the interest of the safety of our users, staff, the internet at large and you as a security researcher, the following test types are excluded from scope findings from physical testing such as office access (e g open doors, tailgating) findings derived primarily from social engineering (e g phishing, vishing) findings from applications or systems not listed in the ‘scope’ section ui and ux bugs and spelling mistakes ddos attacks things we do not want to receive personally identifiable information (pii) credit card holder data any code, programs or binaries how to report a security vulnerability if you believe you’ve found a security vulnerability in one of our services, please use the report a bug docid 0b1fvkpsii4rs8a7 k8k link on this documentation website to report the vulnerability to our support team please provide description of the location and potential impact of the vulnerability a detailed description of the steps required to reproduce the vulnerability (instructions, screenshots, and compressed screen captures are all helpful to us); your name/handle for recognition in our product release notes please do not send raw source code, executables or other artifacts as attachments as these could reasonably be mis identified as malware our email filters and virus scanning tools will most likely block these attachments