Vulnerability Disclosure Policy
Effective: Sep 27, 2021
We take the security of our products and our services seriously. The disclosure of security vulnerabilities helps us ensure the security and privacy of our users. The content below is aimed at Security Researchers who are cybersecurity professionals, or who are existing customers, or other persons who have permission from us to search for vulnerabilities within our online services.
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing.
- Perform research only within the scope set out below.
- Use the identified communication channels to report vulnerability information to us; and
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and Xecta Digital Labs LTD until we’ve had 90 days to resolve the issue.
- If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research.
- Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission).
- Recognize your contribution if you are the first to report the issue and we make a code or configuration change based on the issue. We will recognize your contribution in our release notes.
- https://www.xecta.com – Our public website
- https://data.onxecta.com - Our product data API
- https://app.onxecta.com - Our product portal
Out of scope
- External Identity providers
- Content delivered through a Content Delivery Network (CDN)
- In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (e.g. open doors, tailgating)
- Findings derived primarily from social engineering (e.g. phishing, vishing)
- Findings from applications or systems not listed in the ‘Scope’ section
- UI and UX bugs and spelling mistakes
- DDoS attacks
Things we do not want to receive:
- Personally identifiable information (PII)
- Credit card holder data
- Any code, programs or binaries
How to report a security vulnerability
If you believe you’ve found a security vulnerability in one of our services, please use the Report a Bug link on this documentation website to report the vulnerability to our support team. Please provide:
- Description of the location and potential impact of the vulnerability.
- A detailed description of the steps required to reproduce the vulnerability (Instructions, screenshots, and compressed screen captures are all helpful to us);
- Your name/handle for recognition in our product release notes.
- Please do not send raw source code, executables or other artifacts as attachments as these could reasonably be mis-identified as malware. Our email filters and virus scanning tools will most likely block these attachments